About At Ease IT – Indy 

Who We Are

At Ease IT – Indy provides straightforward, reliable remote technical support for individuals and small businesses in Indianapolis and surrounding areas. The goal is simple: help people resolve frustrating computer problems quickly without complicated service plans or unnecessary upsells.

Most common issues can be diagnosed and resolved through secure remote sessions, allowing problems to be fixed without needing an in-person visit.

Why At Ease IT – Indy Exists

Many people struggle to find honest computer help when something goes wrong.

Large tech support companies often involve long wait times, complicated service processes, or unnecessary upsells.

At Ease IT – Indy was created to provide a simpler alternative: direct, honest technical support from someone who genuinely wants to solve the problem.

How Support Works

1. Submit a support request
   
   

2. Review remote connection instructions
   
   

3. Provide authorization for remote access
   
   

4. Begin the support session
   
   

Most issues can be addressed during a 60-minute remote support session.

About the Technician

At Ease IT – Indy is owned and operated by Jason Hooks, an IT technician with a background in computer systems and technical support.

Jason holds a Bachelor of Science in Computer and Information Science – Cyber and Information Security Technology with a minor in Cybersecurity, graduating Summa Cum Laude, and a Bachelor of Arts in Political Science. 

He currently works professionally as a full-time IT Technician outside of At Ease IT - Indy, helping clients resolve everyday technology problems, including Windows troubleshooting, software issues, system configuration, and general computer support.

Military Service

Jason is also a United States Army combat veteran, having served from 2008 to 2013. He served in Afghanistan during OEF 2010-11.

His military background reflects the values that guide At Ease IT – Indy:

• Integrity
• Reliability
• Clear communication
• Respect for customers