At Ease IT – Indy

Privacy Policy

Effective Date: 3/17/2026

At Ease IT – Indy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit this website or request technical support services.

At Ease IT – Indy may collect the following information when you submit a support request, complete service authorization forms, or contact us:

This information is collected through forms on the website, repair authorization forms, or direct communication with customers.

The information collected is used solely for the purpose of:

By submitting your information or requesting services, you consent to the collection and use of your information as described in this Privacy Policy.

Your information will not be sold, rented, or shared with third parties for marketing purposes.

During a remote support session, At Ease IT – Indy may view system settings, software configurations, files, folders, or applications on the device as reasonably necessary to diagnose and resolve technical issues.

Remote access occurs only with the customer's explicit authorization and may be terminated by the customer at any time.

At Ease IT – Indy does not access or monitor customer devices outside of active, authorized support sessions.

For customers requesting computer upgrade or repair services, At Ease IT – Indy may access system files, software configurations, or hardware components as reasonably necessary to diagnose issues and perform the requested work.

Customer devices may be temporarily stored during the repair process until service is completed and the device is returned to the customer.

Reasonable administrative and technical safeguards are used to help protect personal information from unauthorized access or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Customer information and service records may be retained for administrative, support, or legal purposes. At Ease IT – Indy retains information only as long as reasonably necessary to provide services and maintain business records.

This website may utilize third-party services to operate effectively, including:

These third-party services may collect or process information in accordance with their own privacy policies.

At Ease IT – Indy is not responsible for the privacy practices of third-party service providers.

Payments for services are processed through Stripe, a secure third-party payment processor. At Ease IT – Indy does not store or have direct access to customers' credit card information.

Customers may request access to, correction of, or deletion of their personal information by contacting At Ease IT – Indy using the contact information below.

This website may use basic analytics or cookies provided by hosting or third-party services to help improve site performance and user experience.

At Ease IT – Indy does not use tracking technologies for advertising or behavioral profiling.

At Ease IT – Indy does not knowingly collect, use, or store personal information from individuals under the age of 13.

If At Ease IT – Indy becomes aware that personal information has been collected from a child under the age of 13 without verified parental consent, that information will be deleted promptly.

If you believe that a child under the age of 13 has provided personal information, please contact At Ease IT – Indy so that appropriate action can be taken.

If you have questions about this Privacy Policy, you may contact:

At Ease IT – Indy

Jason Hooks

jason@aeitindy.com

(317) 600-4643

www.aeitindy.com

At Ease IT – Indy is operated by Jason Hooks, a sole proprietor based in Indianapolis, Indiana.

This Privacy Policy may be updated periodically. Any updates will be posted on this page with a revised effective date. Continued use of services provided by At Ease IT – Indy after such updates constitutes acceptance of the revised terms and policies.